How to improve customer experience for businesses

What does it take to create an unbeatable customer experience? Great entertainment, personalization, and the tools to say “thank you”! There’s no denying that the ever-evolving retail, restaurant, and service industry faces more competition today than ever before. With big-box franchises encroaching and a growing dependency on e-commerce, small businesses no longer have the luxury

5 Mobile Tools to Help You Hire Faster

With the unemployment rate at 3.5%, the lowest in 50 years, hiring great employees feels more like a challenge than ever. Finding a delivery driver, server, bartender, cashier, or cook to join your team can take anywhere from just over a week to ten days, according to a survey by Glassdoor. For hiring managers, it takes

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Dos/Don’ts & Text Marketing Ideas

5 Tips for dos/don'ts for text marketing and some ideas of texts that you can send out.

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Why Text Messaging WORKS!

The main goal for any Short Message Service (SMS) program is to bring in more new and returning customers. It’s a low cost marketing strategy and highly effective when done right.

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How to Respond to Reviews

While online reviews are a megaphone for your customers (for better or worse), you have an ability to have a direct line back to them and to share your side of the story–responding to online reviews. (of course, here at Ovation, we are partial to taking control of the reviews BEFORE they get online–but that’s